Play Sportz's Terms and Conditions of Booking
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you and how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Play Sportz which is the trading name of David Emes.
2.2 How to contact us. You can contact us on m: 07885 791368 or t: 01202 975974 or emailing firstname.lastname@example.org
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Good Conduct
3.1 Parents or carers are responsible for ensuring that children participating in sessions are dressed appropriately, and have suitable footwear.
3.2 Please do not let your child participate in a class if they are poorly, have an illness or medical conditions that might be transmitted, or pose a risk to themselves, or others.
3.3 Our mission is to promote the enjoyment of sport amongst 2-7yrs year olds by encouraging physical activity in an inclusive and safe environment that focuses on fun, respect for self and others, learning, and healthy competition. Although coaches will do their best to make sure difficult situations do not occur, we reserve the right at its sole discretion to exclude parents, carers, or children from sessions for inappropriate behaviour. Refunds will not normally be made in such circumstances. It is emphasised, however, that this would very much be a last resort, and we ask parents and carers to discuss any concerns they might have away from sessions.
4. Our contract with you
4.1 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us on these terms.
4.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the class. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a class is oversubscribed or because we have identified an error in the price or description of the class or because we are unable to meet a deadline you have specified.
4.3 Your booking number. We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
4.4 We only provide classes to people and children in the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept bookings from addresses outside the UK.
5. Important information about bookings
5.1 Parents or carers are welcome to bring a child (or children) along to a session for a free trial with prior arrangement. Please note, however, that this will only be possible if numbers permit.
5.2 Initial bookings may be made by enrolling online at www.playsportz.co.uk or by completing a hardcopy enrolment form. We will confirm bookings on a provisional basis where places are available, but places will not be secured until payment is received.
5.3 We may decline to accept a booking for any reason and our decision is final.
5.4 Bookings can only be made in blocks of either five, eight or twelve sessions. After completion of an initial block of either five, eight or twelve sessions, parents or carers may renew their booking for a further block of five, eight or twelve sessions by notifying us. Renewed bookings will only be confirmed and places for participants secured once payment is received.
5.5 Our prices are as displayed on our website from time to time. We reserve the right to change prices for new bookings or renewals and we will display these new prices on our website.
5.6 When making a booking for the first time payment should be made no later than seven days prior to the class date. Failure to do so may result in your child's place being re-assigned. A place will only be secured once payment is received.
5.7 Payment for renewal bookings should also be made no later than seven days before the first session in a new block of five, eight or twelve sessions, or the child's place again may be re-assigned. Places for renewed bookings will only be secured once payment is received.
5.8 Renewal bookings can be accepted 30 days before the first session in a new block of sessions. Should a child participate in a session without payment having been received (except only in the case of attending a free trial), then the parent or carer accepts that payment is due immediately for a block session as detailed above.
5.9 In the unlikely event that payment is not made prior to attending a class payment must be made for your chosen block sessions before your child can participate in the class.
6. Providing Our Classes
6.1 We will provide the class on the date and at the venue set out in the booking.
6.2 Sessions will be held at the times and venues advertised on our website and literature.
6.3 Parents and carers are required to stay at the sessions.
6.4 We strive to keep the same times and venues for sessions however changes may be necessary. We aim to keep the same coaches, but we reserve the right to change coaches at any time.
6.5 Parents and carers of participants accept that coaches from time-to-time may need to intervene or provide appropriate guidance or instructions to a participant(s) to safeguard the safety, or welfare of that participant(s) or others.
6.6 We are not responsible for delays outside our control. If we are unable to provide a class by an event outside our control then we will contact you as soon as possible to let you know as soon as possible. Provided we do this we will not be liable for delays caused by the event. Such events maybe due to adverse weather conditions, or because a venue is no longer available to us.
6.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply our classes to you, for example, name, age etc. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may cancel your class. We will not be responsible for not supplying the class if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7. Your rights to cancel the booking
(a) have changed the class significantly or made changes to these terms; or
(b) have noticed an error in the price; or
(c) expect there to be a significant delay in delivering the class
and if you then decide to cancel your order, we will of course refund you.
7.2 Exercising your right to change your mind For class bookings made online you have a legal right to change your mind within 14 days of your booking and receive a refund.
7.3 However, Your right as a consumer to change your mind does not apply once a class has been provided even if the 14 day cancellation period is still running.
7.4 Ending the contract where we are not at fault and there is no right to change your mind. If you are outside of the 14 day cancellation period above You can still cancel any future classes and receive a refund from your block booking for any unused classes less an administration fee of £24.00.
8. How to cancel
8.1 Tell us you want to cancel. To cancel a class with us, please let us know by doing one of the following:
(a) Phone or email. m: 07885 791368 or t: 01202 975974 or emailing email@example.com ; or
(b) Online. Complete the form at the end of these terms.
(c) By post. Print off the form at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of your booking, when you booked and your name and address.
8.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the class, by the method you used for payment.
8.3 When your refund will be made. We will make any refunds due to you as soon as possible and will aim to refund you with 14 days from the date which you cancel with us.
9. Price and payment
9.1 Where to find the price for classes The price of the class will be the price indicated on the booking pages when you placed your booking. We take all reasonable care to ensure that the price of the class advised to you is correct. However please see below for what happens if we discover an error in the price of the class.
9.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, a session or class may be incorrectly priced. We will normally check prices before accepting your booking so that, where the product's correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the product's correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking.
9.3 When you must pay and how you must pay. We accept payment by cash or by Bank transfer. More details can be found on our booking pages.
10. Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
10.3 We accept no liability for property that is lost, stolen or damaged at sessions. Parents or carers must remain in attendance. You accept full responsibility for looking after Your property and Your children. Protecting the well-being of all children at its sessions is of paramount importance to us and all reasonable steps will be taken to prevent accidents. Unfortunately, however, accidents may still happen, regardless of what precautions are taken. Parents and carers accept that we will not be held liable for accidents, unless due to our negligence or the negligence of our coaches.
11. How we may use your personal information
12. Other important terms
12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.3 Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to book or end the contract or make any changes to these terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts
Schedule 1 Model Cancellation Form for customers
(Complete and return this form only if you wish to withdraw from the contract)
To Play Sportz
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the provision of the following class(s) [*],
Booked on [*] [*],
Name of Customer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
© Crown copyright 2013.